Volume 2, Issue 2

For your convenience, here are links to the most recent sets of archives:

A Validation Study of Continuous Improvement for ISO9001-Certified Malaysian Manufacturing SMEs
Khairil Anwar Razali, Azizah Shaaban
Abstract: The International Organization for Standardization (ISO) 9001, family of Quality Management System (QMS) standards was first developed in 1987 and is reviewing consistently, the updated version released at the end of 2015. ISO 9001 QMS is the base of any business, whether large or small. While there is a considerable body of the literature that have evolved Total Quality Management (TQM ) and ISO performance around the world, there is not yet find a generic model to measure how organizations can get the most benefits of ISO 9001 in Malaysian context. However, there are plenty study which is offering successful ISO 9001 application. To measure factors improve ISO 9001 continuance improvement, several research studies have been reviewed. The number of 203 items of 21 factors/dimensions measuring seven variables was adopt and adapted to generate a modified-national-based model to measure factors effects on successful ISO 9001 practice as a tool of improvement continuously. The variables were included Successful ISO 9001, Organizational performance, Barriers of ISO successful, Benefits of ISO implication, Employee focus, Customer focus, and TQM implementation. After performing an Exploratory Factor Analysis (EFA) using SPSS and Confirmatory Factor Analysis (CFA) using AMOS, 66 items of 14 constructs were generated measuring the 5 variables, which were included (five constructs for Successful of ISO 9001: Management & Review, Customer satisfaction focus, Continuous improvement, Organizational performance, and Benefits from implementing ISO 9001 System; three constructs for Barriers of ISO implications and Continuance improvement: ISO 9001 Barriers, Disappointment experienced, and Misconceptions about ISO 9001; two constructs for Employee Focus: Employee participation/ training , Recognition and reward measuring; one construct for Customer focus; three constructs for TQM implementation: ISO 9001 implementation, Evaluation, and Quality system improvement). The construct generated in this study could be used to measure ISO Implementation factors and Continuous improvement, specifically with Malaysian context.

An Evaluation Study of Satisfaction on Industrial Training Programme among Engineering Students
Siti Azura Ramlan, Anith Nuraini Abd Rashid, Najwa Ahmad Faudzi, Siti Sarah Mat Isa, Nur Athiqah Haron, Aini Hafizah Mohd Saod
Abstract: The main purpose of industrial training programme is to expose the students to real working environment and learn how to apply the theoretical concept into real technical job. Therefore, students who are involved in this programme will acquire knowledge and skill to explore and learn various working practices in the aspect of technology, management, planning, problem solving, social and communication skill. Upon completion of the programme, students are made compulsory to complete a survey related to their satisfactory level of the training. This paper reports an empirical evaluation study of subjective satisfaction on Industrial Training Programme among engineering students. The data was collected using a set of survey questionnaire which comprised of three main parts; satisfaction on organization, satisfaction on job exposure and overall satisfaction. The survey was aimed to collect the feedback from students in terms of job exposure, organization satisfaction and achievement satisfaction. The statistical analysis method used were Descriptive analysis and Paired sample t-test. Data analysis showed there was no different in statistical significant in terms of satisfaction to the organization, type of job exposure and satisfaction to the overall achievement for both male and female. These results could be used for better industrial training management and syllabus review process.

Mediation Effects of Knowledge Management in the Relationship between Managing Talent and Private Colleges Performance
Khor Kok Keat, Abdullah Lin
Abstract: The purpose of this study is to investigate the organizational performance of private colleges associated with managing talent practices and whether knowledge management mediates the relationship between managing talent attraction and recruitment, talent development and talent retention with respect to organizational performance of private colleges. PLS-SEM technique is deployed to test the hypothesized relationships in the model. A survey method is used to collect data for all variables of interest in this study. The non-probability sampling approach of convenience sampling is utilized due to the unavailability of a list of all the elements of the population. Unit of analysis is at individual level. A total of 1750 questionnaires survey forms are distributed to 350 private colleges in Malaysia and this provides a sample size of 243 representing 49 private colleges. A response rate of 13.9% is achieved. Empirical findings in this study highlight that managing talent development is a significant predictor contributing to knowledge management and organizational performance of private colleges. Knowledge management is shown to have a significant direct positive impact on performance level of private colleges. The management of talent attraction and recruitment, talent development and talent retention are each predicted to have a significance positive influence on knowledge management. The mediation effects of knowledge management are statistically significant and it partially mediates the relationship between managing talent attraction and recruitment, talent development and talent retention with organizational performance of private colleges. Both limitations of the study and managerial implications are also highlighted in this paper.

Leadership Style in Transforming the Business Landscape
Noor Afza Amran, Natrah Saad, Zarifah Abdullah, Marhaiza Ibrahim
Abstract: This study focuses on the attributes of prominent Malaysian woman leader. Specifically, this study attempts to understand how a woman business leader from the healthcare industry has succeeded in her career, the attributes that have contributed to her success, and her leadership style. An interview with the woman business leader was conducted to gather the information. Results reveal that the attributes portrays by participant is consistent with top qualities of great leaders, include being visionary, being meticulous, being determined, having integrity, being passionate and being an eloquent speaker. In addition, a participative leadership style has proven to be able to transform the private healthcare landscape in Malaysia. The findings would add to the existing literature on leadership attributes and styles of women business leaders, particularly in the ASEAN region. Practically, the findings would be of importance to young entrepreneurs who aspire to be industry leaders.

Customer Loyalty on Non-Muslim Restaurant Operator among Students at Public Universities in Kedah
Mohd Shafiz Saharan, Nik Ramli Nik Abdul Rashid, Khairul Azfar Adzahar, Mohd Fazil Jamaludin
Abstract: This paper concern to fill the void on a study that focuses on the students as a target group to see their loyalty when it comes into the selection of restaurant. Therefore, this study objective is to determine customer’s loyalty factor on non-Muslim restaurant among students of public universities particularly in Kedah. The study analyses religiosity, halal status, subjective norm, and service quality as the focus attributes towards students loyalty on non-Muslim restaurant. This quantitative research used self-administrated questionnaire of 296 respondents with post experience dining at Seoul Garden restaurant. Thus, the researcher wants to enlarge the study to determine which factor influences the loyalty. The findings allow better understanding on factors influencing loyalty among students of public universities in Kedah and the identified variable may be used by the practitioner to identify factors that make them loyal and contribute revenue to the restaurant.

The Usage of Information Communication Technology (ICT) In Facilitating Global Bank Effective Decision Making
Khairul Azfar Adzahar, Mohd Shafiz Saharan, Mohd Fazil Jamaludin
Abstract: The ever increasing competitive banking industry has led to many banking institutions to look for ways to sustain. By using the ICT as a mean to transfer the information, organization can process and store the information they have gathered from their operations across the globe virtually. The study aims at investigating the influence of the independent variables such as information preparation through the usage of ICT, avoiding ambiguous situation through reduction of uncertainties and real-time information flow provided by ICT to global bank effective decision making. After acknowledging the right topic to be search, researcher had decided to use primary data search as in distributing a set of questionnaire to selected respondents. Growing number of global banks for the past decades have shown a significant needs to more decision making on a global scale thus highlighting the needs for research in global decision making to assist the global banks with better approaches to decision making on a world-wide scale.

Safety Climate Model toward Achieving Safety Performance in Construction Industry
Elaf Dheyaa Abdulridha Al-Zubaidi, Meltem Y. IMAMOĞLU
Abstract: The risk of construction industry makes it very important to pay more consideration of safety and improve safety performance. The main objective of this study will investigate construction worker perception associated with safety climate at construction sites. In addition, the relationship between safety climate and safety performance are explored. The research methodology is dependent on survey questionnaires focus on construction workers. A total of 190 questionnaires are distributed and the end of the number of valid answer is 180. Most of the safety climate factors have a good relationship towards achieving safety performance. Two models are developed to show the relationship between safety climate factors, along with the achievement of safety performance.

Predicting Financial Distress Companies in Malaysia Manufacturing Industry Using Logistic Regression and Decision Tree Analysis
Fauziah Mohamad Yunus, Nurain Farahana Zainal Abidin, Norashikin Nasaruddin
Abstract: When a company is considered to be under financial distress and this situation is not handled well the company may face with a bad reputation and also it will lead to bankruptcy. In the worst case scenario the company can be forced into liquidation. Because of that being aware of financial distress signal is vital for a company in order to maintain a good situation. Thus, prediction of financial distress has been one of the most popular research area in corporate finance. This study recommends a model of financial distress prediction comparing decision tree and logistic regression methods. The dependent variable is dichotomous variables which are distress and non-distress companies listed in Malaysia manufacturing industry. Meanwhile to improve the accuracy of the financial distress prediction model 10 selected financial ratios are used as an independent variable. The sampled data is between 2008-2012. The result proved that decision tree model is the best model since the classification accuracy rate is highest compared to logistic regression models for both training and testing samples. In addition, Total Debt per Total Asset (Debt ratio) followed by Sales per Current Assets (Current Asset Turnover) and Account Receivable per Sales (Average Collection period) is a most significant variable in classifying company status as distress or non-distress company. Overall the results offered provide empirical evidence to support the decision tree method in financial distress warning systems that are useful to most entities in the financial market.

Finding the Role of FDI in Housing Affordability Level in Malaysia
Ema Izati Zull Kepili, Tajul Ariffin Masron
Abstract: As Malaysia is moving towards becoming a high-income nation, policies on FDI also been steered to sustain the investment flow into the country. To complement the attraction, policy such as pertaining to real estate has been revolutionized in 2009. Came along with the changes in residential landscape is high price of these houses which generates new problem – housing affordability among the locals. This research intends to examine the influence of house price, FDI and interest rate in 3 periods: full, pre-liberalization and post-liberalization periods. The findings suggest that the positive results between housing affordability level with house price, FDI and interest rate during the period indicated that inflows have significantly contributed to increase the affordability, however speculation activities played significant role as high house price and high interest rate do not lower the affordability level as expected.

Call for Papers

4th International Conference on Advanced Research in Business and Social Sciences 2017
Bangkok, Thailand
25th to 26th October, 2017

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